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Anonymous User
Not applicable

‎20-08-2021 4:27

OpenDNS FamilyShield blocked

I switched to NowTV from Vodaphone last month and have been using my own TP-Link router with OpenDNS FamilyShield as the DNS provider (IP address 208.67.222.123). This has worked without a problem for over a month until 02:00 this morning (20-08-2021), when the internet went down. 

 

After a lot of head scratching I determined that the connection to the NowTV gateway was fine. Switching to the Google DNS server (8.8.8.8) restored my internet and I then verified that the OpenDNS site was up even though my pings to it failed.

 

I use  FamilyShield to keep adult content out of the house. Why would NowTV block it and how I do I get the block removed?

 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎20-08-2021 9:40 - edited ‎20-08-2021 9:41

Hi @Anonymous User

 

This might be the reason which is effecting both NOW and Sky Broadband customers including myself.

 

See one example of a screen shot below taken from the Sky Twitter feed. 

 

Screenshot_20210820-092209.png

 

schnapps
Legend 5
Legend 5

‎20-08-2021 10:17 - edited ‎20-08-2021 10:20

In response to schnapps's comment

Hi @Anonymous User

 

See if you can open this link article which gives an insight on what's happened to the Sky / NOW Broadband service that started around 2am this morning.

 

I couldn't open the article about half an hour ago, but I can now access the website to read it (which might be a good sign) .

 

https://www.ispreview.co.uk/index.php/2021/08/sky-broadband-uk-isp-users-struggling-to-access-ionos-websites.html 

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