06-01-2022 12:43
What can you do to improve the speed when it is over 20 times slower than the guaranteed speed?
I don't want to leave for free, I want a working hub and stable internet connection for WFH internet and calls.
Solved! Go to Solution.
06-01-2022 12:49
Hi @AlPal
Report it to the NOW Broadband Team using one of the communication methods from this link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
06-01-2022 12:49
Hi @AlPal
Report it to the NOW Broadband Team using one of the communication methods from this link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
07-01-2022 1:42
hope you get better luck than me, I'm currently syncing at speeds lower than guaranteed, but apparently changing my wifi channel and taking my washing machine/tumble drier off the wifi will increase this? How do these people get these jobs? I do honestly wonder.
07-01-2022 7:48
@Anonymous User
Use the link from the post by @schnapps to request an engineer visit or at least a replacement router if your still having issues.
07-01-2022 19:12
I have requested it but refusing to do it until i change to every wifi channel and wait for an hour? and now I'm told sync speed is low because of 13 devices, tbh only 2 of us here, actually I doubt we have 13 devices connected...
PC, laptop, phone, phone, tumble dryer, washing machine, door bell, tv yup only 8, and only the PC/tv is used mostly, so annoying to live in an area that has bad internet yet other places got like 1gig 🤔
07-01-2022 8:36
@Anonymous User
Can you show us where the advice about the washer/drier was given?
07-01-2022 19:09
via email ( can't upload images for some reason) I think I actually set up the broadband complaint originally but its shocking, the next thing is that because I have 13 devices connected to the internet, that might cause the sync speed to be lower?😑 honestly it's such a waste of time.