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Miccat
Advocate

Only 2 green light but no internet light

I am new for Now broadband. The activation date is 19 Oct 2023 and the system informed that it's go live. I've setup the hub but only 2 green light without internet light. I've also followed the guide under technical checks but still not work. Please help. Thank you very much.

1 ACCEPTED SOLUTION
redchiz1
Champion 2

Give it until the morning and if still no joy call the support team on 0330 332 3050. They won't pick this up here I'm afraid. 

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2 REPLIES 2
redchiz1
Champion 2

Give it until the morning and if still no joy call the support team on 0330 332 3050. They won't pick this up here I'm afraid. 

Miccat
Advocate

Thank you very much. I have call for support and they arrange an engineer visit. Finally he found that the master socket does not work and replace it. Thanks to the support team and the engineer.