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Anonymous User
Not applicable

Nowtv broadband speed is terrible

Nowtv broadband speed is terribly slow. I have a wired connection and receiving 3.71 mbps download. That is the worst Ive seen my connection, I recently moved from SSE broadband to Nowtv and they're speeds were double at the very least.

 

Can i cancel my Nowtv account because of this 

3 REPLIES 3
RoyB
Legend

@Anonymous User 

 

NowTV will have given you a guaranteed minimum speed. What was it?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Its says I'm guaranteed 10.6mbps
RoyB
Legend

@Anonymous User 

 

In which case yes, you can definitely get out of it.

 

But before you do, try ringing the Broadband help number (look for ‘moving house’ in the Broadband details under My Account here, as it’s the same number) and see if they can’t fix something to get you the speed you are entitled to.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.