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Newbie

Nowtv broadband speed is terrible

Nowtv broadband speed is terribly slow. I have a wired connection and receiving 3.71 mbps download. That is the worst Ive seen my connection, I recently moved from SSE broadband to Nowtv and they're speeds were double at the very least.

 

Can i cancel my Nowtv account because of this 

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Legend 5

Re: Nowtv broadband speed is terrible

@Cross 

 

NowTV will have given you a guaranteed minimum speed. What was it?


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Re: Nowtv broadband speed is terrible

Its says I'm guaranteed 10.6mbps
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Legend 5

Re: Nowtv broadband speed is terrible

@Cross 

 

In which case yes, you can definitely get out of it.

 

But before you do, try ringing the Broadband help number (look for ‘moving house’ in the Broadband details under My Account here, as it’s the same number) and see if they can’t fix something to get you the speed you are entitled to.


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