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Anonymous User
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Nowtv broadband connection drop

Hi, I have a now tv broadband connection in Belfast. I have been using this broadband for quite sometime. I am unable to connect to the internet as I keep getting the connection drop issue since this morning.
The connection diagnosis make me give through various steps until I get the error:
The web page at http://192.168.0.1/Now_TV_self_heal.cgi could not be loaded because: ERR net ( something similar)

Please can you help and explain as to what is the way to raise a ticket with the team.

Regards,
Pavan
1 REPLY 1
RoyB
Legend

@Anonymous User 

 

As this is a broadband issue, there will be a phone number you can call.

 

This can vary, so work through the options in the following link until you are presented with the number you can call, and then use it to get in touch with the NowTV Broadband team:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

I think ‘gb’ is correct for Belfast, but this can be ‘ie’, though only for Eire, I reckon.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.