21-03-2021 20:47 - edited 21-03-2021 20:58
Hello,
When signing in I get a few different errors. One is "unable to load video", another is "unknown_error_page". The app then hangs/stalls and needs to be force stopped.
I have tried emptying my cache, also cleared data and also deleted and reinstalled the app.
If I purposefully sign in with incorrect details it recognises that immediately. I can watch on a LG smart tv without issue but I do know want to sign out to sign back in again incase it fails.
Any suggestions on what could be happening here and how to fix it? Any help if greatly appreciated. Thank you
Roar
Edit: appologies I posted in the wrong location. I am not sure how to move it and I can't delete it.
Solved! Go to Solution.
03-04-2021 15:17 - edited 03-04-2021 15:18
@Anonymous UserOkay I finally figured this out. The app on my LG tv is 6.4.13 and is working but on the firestick was 2.19.0.
I couldn't find the 6.4.13 version anywhere. But I eventually realised there are two versions on the app store that are both 2.19.0 but only one will be downloadable depending on you location preferences.
Change the region to Ireland.
This is the Irish one:
This is the UK one:
Thank you for the assistance.
30-03-2021 13:36
I downloadeded it on the Firestick itself via the search function. My app version is, I believe, 6.4.13. I will double check this for you when home this evening.
The strange thing is that the app version was the same for both the UK version that I was erroneously using and the Irish version. The reason I knew it was actually different was that it had fewer reviews and a better rating on the app store than the app I had previously installed.
By the way, make sure to give your Firestick some time to sync with your Amazon account before searching for the new app. I had to do 2 restarts over a 15 minute period to see the new app show up.
03-04-2021 15:17 - edited 03-04-2021 15:18
@Anonymous UserOkay I finally figured this out. The app on my LG tv is 6.4.13 and is working but on the firestick was 2.19.0.
I couldn't find the 6.4.13 version anywhere. But I eventually realised there are two versions on the app store that are both 2.19.0 but only one will be downloadable depending on you location preferences.
Change the region to Ireland.
This is the Irish one:
This is the UK one:
Thank you for the assistance.