18-03-2019 10:25
Don't expect a response from NowTV. I emailed them because my box keeps rebooting randomly - won't allow me to watch anything on BBC iPlayer unless I restart the device BEFORE selecting the app and starting to watch something. BBC iPlayer app and Channel 4 apps are DREADFUL on there. Channel 4 won't let me play anything. As soon as I select something, it just crashes out. I asked them for their advice, and got no response.
18-03-2019 16:07
I don't know who you contacted, but from what I read it would be impossible to answer. And also as it is iPlayer and All 4 nothing to do with Now TV.
What box do you have? White? Big Black? Small Black?
Under System->Settings-About get model and software version and maybe someone else will have similar and can help.