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Anonymous User
Not applicable

‎16-05-2020 23:07 - edited ‎16-05-2020 23:09

NowTV Broadband Router Box Not Working

Hi, My NowTV Hub-Two Broadband home router box (Model NR801) is suddenly not working (dead). It doesnt have any lights on. The line was working fine till now, just the box is not ON.  Neither is holding the reset button at the back for 10 seconds helping the lights to come back on. I do not know what to do. Can someone please help?

 

I live in HA1. What can I do? 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎17-05-2020 12:05

Hi @Anonymous User 

 

Is it just the middle internet light off on the front of the NowTV Hub Router or all three ?

 

If it's all three and you have double checked the wiring to the power adapter and the power adapter is plugged into a working live mains socket outlet, then it sounds to me that the Router is broken and needs replacing.

 

You need to get in touch with the NowTV Broadband Team.

 

Also if you was by any chance a Sky Broadband customer in the past and still have the old Sky Router, then try the Sky Router to see if it works has a temporary measure until you sort out the problem with the NowTV Broadband Team.

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