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Anonymous User
Not applicable

Now tv app on Huawei tablet

Good evening,

 

can you please help me out with a very annoying issue. I can’t install the now tv android app on my Huawei  tablet because of an error message saying “the app is not available in your country “ . 

 

Is not normal to pay for a service and not being able to use it.

 

thank you

1 REPLY 1
RoyB
Legend

Are you with Vodaphone by any chance? This has been happening a lot.

 

But whether you are with them or not, the official advice is:-

 

Assuming you are in the UK (!) switch your router off for five minutes, and then switch it on again.

 

This should give you a new IP address, which NowTV will hopefully recognise as being in the UK.

 

==========

 

Note that the five minutes may be specific to NOWTV broadband; for other ISPs it may be longer, half an hour or more.

 

Maybe switch you router off when you go to sleep, switch it on again in the morning?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.