What more can I do?
A basic summary (factually there was a lot more contact between Now TV and me than this, almost all of it happening in one direction...):
Surely this is not how customer service technical support is supposed to work. The call center guys are great: willing, polite and understanding. But they are powerless. As am I. An internet connection is pretty much my professional lifeline and personal lifeline with family abroad. We pay good money for it. If anyone at Now TV reads this, please can you step in. It is not sufficient to say you rely on a third party and this is out of your control - these are exactly the kinds of situations where an "above and beyond" effort is required. Let's hope we see it.