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robbadgie
Newbie

‎21-05-2023 16:33

Now TV over mobile network

Hi, I’m able to watch/download programs on the Now TV app on my iPad when using the Wi-Fi network. However, when the Wi-Fi is off and I’m using the mobile network, I get a message that I’m offline or have no network connection. I do have a network connection as other streaming apps work fine. And I have both “Wi-Fi only” options switched off. Does anyone have a suggestion? Thanks

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4 REPLIES 4
schnapps
Legend 5
Legend 5

‎21-05-2023 16:43 - edited ‎21-05-2023 16:44

Hi @robbadgie 

Bit of a long shot go into the NOW App Settings by clicking the gear wheel icon and make sure "wifi only" feature is not enabled.

Edit - I have seen you have done this already.

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robbadgie
Newbie

‎21-05-2023 16:46

Hi, yep they are disabled.

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schnapps
Legend 5
Legend 5

‎21-05-2023 16:49

Hi @robbadgie 

I don't own an iOS Mobile device, but have you tried a full power down on it (give it say 2 minutes) then power up the iOS device and try the NOW App again with your mobile data.

Hopefully iOS owners who use their mobile internet data with the NOW App will offer more suggestions to try.

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robbadgie
Newbie

‎21-05-2023 16:55

Solved it. There was another Wi-Fi option in the iPad settings (not in the app). Thanks for the help anyway!