Now TV iPad app keeps crashing

[Anonymous User]

Hi, 

When are we going to get a resolution to this new update that has made all iso devices that cannot install the latest operating system fixed? 

As I personally am not going buy new devices to use this service so will cancel and use someone else if it is not resolved soon. 

thanks 

[Anonymous User]

There was a new version rolled out yesterday evening on iOS which has fixed the crashing issue I was having with the app so that would be worth a try @Anonymous User 

[Anonymous User]

Thank you very much for the update which is much appreciated. I have tried it and it does work Yippee!

[Anonymous User]

Same here! Shuts down whenever I click anything. I’ve deleted it several times, and not allowed notifications and it still crashes! 

[Anonymous User]

I have the same issue I cannot watch anything on ipad ios9 since this week's app update. I have tried to contact Now TV via chat online but it does not work. Someone needs to resolve this pronto, otherwise why am I paying for it? Very unhappy with this. I have tried uninstalling and reinstalling the app as well as numerous reboots and nothing works.

NOW TV technical customer services - DO SOMETHING!

[Anonymous User]

I have two ipads and non of them work but strangely, my samsung notebook , PC and tv do ?

What customer service is just a merry go round with no one to talk to. Great for sky because no one is accountable !!!!!!!!!

[Anonymous User]

I have just been advised by Now TV customer service that they are aware of this issue and have escalated it to the appropriate team and they will get back to me with an update asap.

Not sure what timescale that represents but forever hopeful it will be sooner rather than later!!

[Anonymous User]

Please let us know if they get back to you.  So frustrating and absolutely no satisfactory response. 

[Anonymous User]

Well Done !!!!!! at least you succeeded where I failed. Lets hope it makes a difference. 

[Anonymous User]

I just cancelled, constantly crashes once ive watched one or two films on my TV, and will not restart again until i switch it off for a while. 
Useless. Taking my money elsewhere. 

[gavs82008]

@Anonymous User 

You’ve commented on a thread relating to iPad but you have mentioned your TV.

Can you elaborate what device you are using to watch NOW on?