31-03-2022 9:05
This is not a good start.
I have not recieved by Now TV Hub which means I will not be able to access my broadband services that are supposedly transfering today.
So when will I get it as today(31/3/22) is my switch date?
31-03-2022 9:13
Give the broadband team a call, number in my signature below.
From my understanding is that you should receive the hub a few days before your line goes active.
31-03-2022 13:10
Apparently BT Openreach didn't give them of a date that they were connecting me - so they didn't dispatch my hub!
I just wonder if my old plus net hub would work if I had the Now user id and password?
31-03-2022 13:33
@Rin wrote:I just wonder if my old plus net hub would work if I had the Now user id and password?
I don't think it will as Now/Sky use a different form of authentication. (Known as Sky_Mer)
31-03-2022 14:24
PN Routers are locked to PN / BT dns addresses😡
31-03-2022 17:34
Your plusnet one wont work, but you could try your old ISP router as the service may not have switched until the Now service is active .
31-03-2022 12:19
If your current service stops working, and you haven't received your hub, then if you can find an old Sky hub (ask neighbours or friends if they have one) you should be able to use that in the meantime.
01-04-2022 15:46
Despite Now's (or is it Sky's?) complete incompetence I have been able to get my Broadband working but only because I happened to have a TalkTalk Hub that magically just worked when reset to factory settings.
.
01-04-2022 17:19 - edited 01-04-2022 17:20
@Rin wrote:Despite Now's (or is it Sky's?) complete incompetence I have been able to get my Broadband working but only because I happened to have a TalkTalk Hub that magically just worked when reset to factory settings.
.
That is a surprise, out of interest what model of TalkTalk router is it? I wonder if somehow you have been switched to someone else's TalkTalk line.
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02-04-2022 7:19
TalkTalk Wi-Fi Hub
version SG4K10002816t
Sky UK Limited
Previously ISP PLus Net - who were very quick to turn us off