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Anonymous User
Not applicable

‎05-09-2018 24:22

Now TV HUB 2 not working on activation date

Today was my activation date so I set up my box and waited and all that happened was that the power light and wireless light is green whilst the internet light is not on. I was told to wait until midnight which I have and it is still the same. Every time I call customer service they always seem to be “busy” I haven’t even started being with now Tv but already had an extremely bad start. 

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15 REPLIES 15
Anonymous User
Not applicable

‎21-12-2018 9:16

In response to Anonymous User's comment

Did this get sorted?

 

Was supposed to go live yesteryear, the phone works, and I had an orange light permani on the router.

 

Left it over night and now the orange light has gone off, with no other colour replacing it. 

 

Any advice?

 

This is a joke I've already waited 10 days, and now there telling me I got to wait until Monday for an update as they need to send an engineer, whom doesn't need to access my house?

 

 

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Anonymous User
Not applicable

‎21-12-2018 18:55

In response to Anonymous User's comment

I’ve been waiting 10days now for the internet to go live and still not heard anything. Every time I phone they say it’s a problem with open reach. It is so frustrating. As I’m more or less house bound I rely on the internet for everything. 

What did they say the engineer had to do? 

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Anonymous User
Not applicable

‎26-08-2019 19:47

In response to Anonymous User's comment

The engineer had to swap the wires around because it had been connected incorrectly at the main hub for our village

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Anonymous User
Not applicable

‎25-08-2021 17:22

today is my activation date and I'm having the same issue. power light and wireless light are green the internet light is not even on its been like a whole day. and the worst part is there is no support on resolving the issue.. only if I knew this before. does anyone know how to book an engineer? because the call service is ###### 

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schnapps
Legend 5
Legend 5

‎25-08-2021 17:44 - edited ‎25-08-2021 17:45

In response to Anonymous User's comment

Hi @Anonymous User

 

Your live activation date can happen anytime up until Midnight tonight if this is your scheduled activation date today with NOW.

 

My activation went live around about 7 to 8pm with NOW (though my Dads went live at around 2pm).

 

If nothing happens by then give the NOW Broadband Team a call after 8am tomorrow morning. 

gavs82008
Legend 5
Legend 5

‎25-08-2021 17:47

In response to Anonymous User's comment

@Anonymous User 

Line activation can take up to midnight on the day.

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

If your still desperate to speak to staff, give the team a call.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband customers can get in touch anytime between 8am–11pm.

FYI that I do not work for NOW, just a NOW customer trying to help
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