I recently signed up for Now TV fibre during the spring sale but have been unable to get an Engineer to visit and complete the install.
I initially signed up and rang to arrange but was told I had to speak with a Tier 2, who I can't be put through to as they only call out, and within 72 hours. Typically I missed the call as I was at work so decided to call them back, only to find that they'd gone ahead and booked the visit for a coupled of days later. For this reason it couldn't be cancelled and it'd have to be allowed to lapse, meaning an Engineer would waste a journey to my home, whilst Now TV knew no-one would be in to meet the Engineer. However, I had agreed with Now TV that they'd call me back a few days later to arrange a new visit.
That never happened.
So I called them back and was told that Tier 2 would call me back in 72 hours.
That never happened.
So I called them back and was told they'd call me.
Nope, no call.
So I called them again and was told that I'd just have to wait as they're now waiting for a new slot for the engineer. That was Saturday and I've heard nothing since. It's becoming a bit of a joke now.
See that Virgin are doing fibre for about the same price so thinking I'll cut my losses, cancel, and move over to them!
