22-07-2019 16:22
Hi since moving to now broadband from bt ive noticed that the wifi connection keeps dropping for a split second causing devices to drop connection. never had this with the bt home hub..
ive tried different channels turning the 5ghz off and only using 2.4ghz and still happens after about 1hr.
dont think its a signal problem as devices right next to the hub drop connection..
ive tried the live chat help but got no where with them they tried getting an engineer out because they say im below the min guarentee speed im 10MB over so no problems there.
then it was they dont guarantee wifi speed but thats not the problem.
its the wifi dropping like i can be listening to radio through the tab on wifi it will just stop and then i have to reconnect. plus i lose connection on my mobile at the same time..
its all reconnects without about 1 second so dont know whats happening
24-10-2019 16:26
Has anyone had this resolved?
My wifi will drop multiple times in a day.
24-10-2019 16:28
03-11-2019 12:03
I tested the box using a tool I have and can clearly see data stalls on WiFi
This is an issue of TCP/IP packets stalling at the lower layer and it seems that the box has not been Interoperability tested enough in the UK
01-12-2019 4:35
My internet access has also been dropping out on my mobile when I have been at home and listening to the radio. As a result, I have had to buy more internet bundles for my phone. This is frustrating that it is costing me additional money. I have really had these problems in November. How can I get rid of the problem?
Many thanks
03-12-2019 20:43
Agreed, same issue here on iPhone dropping every few mins
08-04-2021 16:51
Hi,
I have been with Shell broadband, then post office broadband, then went to Now TV
Since setting up the Now TV router, we have been experiencing intermittent connectivity issues through the wi fi
So, when playing a game on the kindle when submitting turn, it sits spinning and then says Internet connection issue
I have also now noticed this when doing something on my phone whilst connected to the wi fi from Now TV
So upon speaking with technical help, they reset the router but said if that doesn't fix the issue there is nothing they can do!
Clearly they are aware of the numerous issues with the router but give u the impression u r the only one calling about the issues if u phone them! Clearly many problems all over!
Needless to say a factory reset did not resolve the issue which they knew it wouldn't
08-04-2021 16:59
@Anonymous User
Try adjusting the channel to make 5Ghz available, as 5Ghz is far more reliable.
https://help.nowtv.com/article/improve-broadband-speed
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
08-04-2021 17:11
Absolutely no difference!
The issue was described by someone in the know who posted earlier on this issue,
It seems not enough testing was done on these routers and the issues is widespread!
I think Now TV need to make a wide solution to this issue!
08-04-2021 19:29
08-04-2021 21:28
@Anonymous User
You’ll need to contact the broadband support team and lodge a complaint about the Wi-fi. This is a customer forum so all we can do is provide advice and links.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint: