@ShellB @Jayach @gavs82008
Do I also recall that the procedure for migrating from Virgin differs from migrating from an ISP on Openreach;
with a current Openreach ISP, it’s enough just to tell Now that you want to join and they take care of unhooking you from your previous provider;
but with Virgin you have to notify them that you are leaving, as well as notifying Now that you want to join?
You should also be aware, in case you aren’t already, that Now Fibre is just FTTC (fibre to the cabinet) and the line from there to your home is still copper; Now don’t offer FTTP (fibre to the property), so you may not get the speed and reliability you got with Virgin?
Not to dissuade you from switching, you understand; just to ensure that you are aware of the differences here.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
