Not knowing landline number

[Leaa]

Heya! I just moved into a new place and I'm trying to set a broadband for myself. There is a landline without a phone in the flat. The landlord is a complete dork and doesn't know the landline number. I spoke with the previous tenant and he doesn't know either he just told me a number of his previous account that is now closed which I'm not sure can help? So I don't really know what to do as when I'm trying to place an order it will ask me for my landline number or that they will come and set up a new one which I don't think is necessary??

[schnapps]

Hi @Leaa 

It's been a couple of years since I signed up to NOW Broadband online, but would have thought when going through the order process there would be an option for a new telephone number if you don't know it.

With regards to a new telephone line I would assume the BT Openreach checker software that NOW use would identify if a home visit Engineer is required or not.

Perhaps if you are a little hesitant to go through the online process or can't progress any further because it asks for a telephone number with no other options, then phone the NOW Broadband Team using the telephone number on this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[redchiz1]

A landline number won't be much help unless there is currently a live service on it i.e. there won't be one if the previous tenant closed the account. So just go ahead and order as a new installation. 

[JohnnyMo]

With number portability the line maybe unconnected. Whoever was the last tenant to use it probably transferred the number when they left. 

[Jayach]

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@JohnnyMo wrote:

With number portability the line maybe unconnected. Whoever was the last tenant to use it probably transferred the number when they left. 

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I'd say possibly, rather than probably, but either way, just order as a new number.

[RoyB]

@Leaa 

If it has a dial tone, ring your mobile from it.

[chilli2]

As above, just plug a phone into the socket and see what happens

[redchiz1]

@RoyB @chilli2 

You won't get a dialling tone unless there is a live service, will you? 

[RoyB]

@redchiz1 

Possibly the reason I said ‘If’?

[chilli2]

Obvouisly not, however if you plug a phone in you will find out if the line is live or not , and judging by the opening post there is a chance it could be live .

 If it is not live then it should be a case of signing up with an address only.