26-07-2022 14:16
What can I do when line speed not hitting download guarantee speed
26-07-2022 19:30
Is this using a wired, or wireless connection, or both?
03-08-2022 8:35
Both. This is a new installation. Now TV not hitting it guaranteed download speed.
03-08-2022 10:16
@Marting
How long have you been a customer for? Has it been over 10 days? https://help.nowtv.com/article/why-does-my-broadband-speed-vary-in-the-first-ten-days
Could be a fault with the router or on your line. If it has been longer than 10 days give the team a call. Number in link below.https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
03-08-2022 13:29
03-08-2022 14:33
In which case follow the link posted earlier to take it up directly with the support team.
