Not getting Guaranteed Speeds on my Broadband, what can I do?

[Anonymous User]

Hi 

i joined recently about 2/3 months ago and the speeds we now get are always at max of 40mbps rather than the guaranteed speeds of 60mbps...

what can I do because I’m not happy?  

[schnapps]

Hi @Anonymous User 

Have you contacted the NowTV Broadband Team about it ?

[Anonymous User]

1. No not yet, il call them tomorrow. Can it be fixed and sped up? 

[schnapps]

Hi @Anonymous User 

I can't answer that question because i don't work for NowTV.

There is a section in this help guide about "My line is slower than the guaranteed speed that i was promised, what should i do".

https://help.nowtv.com/article/broadband-speeds-explained  

[Tony-D]

Hi @Anonymous User  

Let us know how you get on with the call. More than likely it's a software issue within the hub so hopefully our team can get you back to those guaranteed speeds. They will probably walk you through changing the wireless channel and ask you to try with an Ethernet cable (supplied with the hub) so have one handy when you ring 🙂 

Thanks 

Tony