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Anonymous User
Not applicable
‎17-09-2021 23:19

Not able to use landline

I switched to NOWTV at the beginning of the month.  

 

As of this afternoon, though, I don’t seem to be able to either send or receive calls on my landline.  When I dial out, I hear he call being made but it isn’t connected and there is no dialling tone when I pick up the phone.  When people try to call me, it sounds like my phone is ringing but I hear nothing.  

 

It’s very difficult to contact NOWTV without a landline and there doesn’t seem to be an option for contacting customer services via email.  

 

Can someone enlighten me as to how I might be able to rectify this problem? Or can you direct me towards someone who might be able to help? 

 


Thanks in advance.  

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1 Reply
gavs82008
Legend 5
Legend 5
‎18-09-2021 7:27

@Anonymous User 

If I were you, I’d use your mobile phone to call the broadband and calls team. It’s free for mobiles as it counts towards your minutes.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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