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Anonymous User
Not applicable

No wifi

I have no wifi or tv.. i have checked my bill and its up to date. I have tried re booting a few times and still no luck i dont have a phone contected so i dont know the landline number so i carnt get in touch through phone.
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5 Replies
schnapps
Legend 5
Legend 5

Re: No wifi

Hi @Anonymous User

 

Firstly I would check your service status by opening up this link page below and click on the green check service status button.

 

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

If the self checker is reporting a fault or any other issue then you can contact either live chat or the broadband team via the link below, click on the most appropriate broadband topic until the contact option buttons show on screen,

 

https://help.nowtv.com/get-in-touch/

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Anonymous User
Not applicable

Re: No wifi

It says tv is ok nothin else but i have no channels or wifi and as i have a 4 year old daughter its very frustrating now x
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schnapps
Legend 5
Legend 5

Re: No wifi

Hi @Anonymous User

 

I would suggest contacting the NowTV Broadband Team if you are a Broadband customer go to My Account > My Package on here (make sure you are signed in with your account details).

 

Also, any indication lights showing on the NowTV Router, maybe try powering off the router for say 20 minutes to see if it resets it's self.

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Anonymous User
Not applicable

Re: No wifi

Ill do that now. Thank you very much for your advise. There is a flashing amber/yellow light flashing on te vack of the router. The smily face is orange. X
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schnapps
Legend 5
Legend 5

Re: No wifi

Hi @Anonymous User

 

Hopefully the NowTV Broadband Team will assist your further, I am not on NowTV broadband myself but I believe the smiley face on the front of the Hub should be white when working correctly.

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