09-05-2023 10:39
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status
09-05-2023 11:01
Then call the broadband team, being a fellow customer but for TV memberships only I can't be much help.
09-05-2023 11:27
They are aware of an issue etc etc.
09-05-2023 11:49
Nothing none of us can do on here then, NOW are 100% reliant on OpenReach to fix any issues with your connection. So it is just a matter of waiting and calling occassionally for an update.