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No internet

Good morning,

I have over a year Now Tv but few days the internet is down. The light on the modem is off as well. I have checked the plugs, tried to reset but nothing. If you are unable to help me online I would much appreciated a visit the sooner as i work from home and i struggled a lot these days. 

Elite 3

Have you reported it to Now? Nothing is likely to happen, until you do.


Legend 5
Legend 5


Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?

You need to call the broadband team. See link for number.

This link also shows any planned outages as well wide spread faults.

FYI that I do not work for NOW, just a NOW customer trying to help