No internet

[Marina]

Good morning,

I have over a year Now Tv but few days the internet is down. The light on the modem is off as well. I have checked the plugs, tried to reset but nothing. If you are unable to help me online I would much appreciated a visit the sooner as i work from home and i struggled a lot these days. 

[Jayach]

Have you reported it to Now? Nothing is likely to happen, until you do.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008]

@Marina 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status