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Emma5
Advocate

No internet

Over night my internet has disappeared, How do I report a fault? Ive gone through the online processes but it doesn't find my router at all and just says the TV is OK. I have rebooted the router but no joy, I suspect it is an open reach issue which is why I would like to report it as an issue. Any help very much appreciated.

 

1 Solution
RoyB
Legend

@Emma5 

FWIW, my BT FTTP is OK here, just outside Dorchester.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

5 Replies
schnapps
Legend 5
Legend 5

Hi @Emma5

Are you based in Devon by any chance?

Where there is an outage across the Devon area.

Screenshot_20220928-091742.png

Emma5
Advocate

No I am in Dorset, I am aware Openreach are working in the area though

gavs82008
Legend 5
Legend 5

@Emma5 

Give the team a call to see what's going on, number in below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Emma5
Advocate

Thanks for this, I was able to contact them and it has finally come back up. 

RoyB
Legend

@Emma5 

FWIW, my BT FTTP is OK here, just outside Dorchester.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.