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Anonymous User
Not applicable

‎27-02-2021 1:03

No internet

Hi

 

My Internet was supossed to go live today but the Internet light on the hub doesn't turn on. Also, when I try to connect t to the WiFi ti says connected without Internet. I have replaced all the cables but it still doesn't work please advise. 

 

Thank you.

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎27-02-2021 11:09

@Anonymous User 

Check out this link to provide some general tips for troubleshooting.

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

Worst case use this link as it will give you the broadband free from number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

Hopefully calling the team can help resolve your issue.

FYI that I do not work for NOW, just a NOW customer trying to help
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schnapps
Legend 5
Legend 5

‎27-02-2021 12:56

Hi @Anonymous User 

 

Was your internet suppose to go live today the 27th of February 2021 has per the date of your post or was it scheduled yesterday the 26th of February 2021 ?

 

If it's today Saturday the 27th of February 2021 the internet can go live anytime up until Midnight tonight.

 

When you go into My Account > Broadband & Calls > Orders & Appointments whilst logged in on here with your NowTV Broadband account sign in details what is it showing for your live activation date (is the colour still blue or has it changed to green).

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