Hi @Anonymous User
Does all three green lights show on the front of the NowTV Hub Router ?
If not, then this would suggest that you still have no Internet.
Double check the wiring between the router and the BT telephone socket and maybe press and hold the reset button on the back of the router for about 10 secs.
Once resetting the router give it 5 minutes, if the middle internet light on the router is still not solid green.
Then give the NowTV Broadband Team a call, where you will find their telephone number under My Account (person symbol if using a mobile) and from the menu options select Orders & Appointments and then click on the drop down arrow below live date to see the telephone number to contact.
