I have the same issues.
Firstly, i was expecting the engineer today tk set the hub up. No one knocked my door but apparently someone did the works outside without bothering to let me know he was in my garden.
I then called NOW TV (i was in the queue for 55 minutes) and informed me that I'll have an internet connecr by midnight today. Well, it's already passed midnight and there is no wifi.
I want to stress the fact that I've been waiting for the engineer visit since the day I moved (over a half a month ago) and I have already slent £30 on mobile data. This is due to the fact that I am a student and internet is a must... I ve also spent money on bus tickets to get to the university's library where I could have wifi...
I cannot wait for another half a month for the connection to work... Neither I have more money to spend on mobile data and bus fares...
Having the same problem! Waited in all day from work for the engineer, only to get a text to say they had missed the appointment even with an hour left in the time slot.
Spent 15 mins on the phone waiting to speak to an advisor, only to be told it was going to be an additional 72 hours for Tier 2 to deal with the problem.
The advisor I spoke to this morning was really helpful in giving me all the next steps NowTV had to take, but it’s frustrating that it hasn’t be set up on the date we were given by NowTV. And now it’ll be at least another 72 hours before it’s sorted. Not a great first impression.