I have over a year Now Tv but few days the internet is down. The light on the modem is off as well. I have checked the plugs, tried to reset but nothing. If you are unable to help me online I would much appreciated a visit the sooner as i work from home and i struggled a lot these days.
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
You need to call the broadband team. See link for number.
This link also shows any planned outages as well wide spread faults.