No internet

[Whyme]

Is internet down in the NE37 area that anybody knows of? 

[gavs82008 · Accepted solution]

@Whyme 

Use this link to check the status of your line.
https://help.nowtv.com/article/having-trouble-with-your-broadband

Then call the broadband team to report the fault. Number in the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[schnapps]

Hi @Whyme 

There is an outage in the NE post code area.

A few people have reported it over on Twitter.

NOW have tweeted back to say that Engineers are currently on site fixing the issue.

[Goodegg]

21.30 last night broadband disappeared in my NE38 postcode. I logged on my account and it said planned maintenance in loads of north eastern postcodes from midnight to 06:00. That was 23 hours ago. I have followed the advice and processes and reported it hours ago but still no internet. Cost me a days holiday as I was supposed to be working at home. Now person said it was openreach issue and was being sorted. That was 10:30 this morning. Sky broadband down across North East as well. Very annoying.

[Styrene45]

 I have been having internet connection problems for the last 2 weeks and it is really frustrating. I have done all the recommended home maintenance and again today tried to get my line check only to get a response, unable to check your line, so not sure where to go now but dropping out every other minute is clearly not workable. I am in the WR13 area and altho you were carrying out work here on 11th, this problem was present a couple of weeks before and is still a problem.  Saw a worker up the pole outside my window last week was he anything to do with it? Help

[gavs82008]

@Styrene45 

Call the broadband team using the number from the link in the post that is marked as a solution.

[Styrene45]

Thanks Gavin will do