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No internet

No internet message. Is there an issue in North Yorkshire? 

5 Replies

Mine was down in Harrogate HG1 4** for about an hour(ish).  After 1 false start, it would appear to be back now.


I hope it stays up!


Just to help those who are suffering outages still, if your mobile can be swiftly setup as a mobile hotspot, then that might give you some connectivity back to the internet. 

Legend 5
Legend 5

@Jack_Dusty_AJW @Confused_Cat 

Give the broadband team a call using the number in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help

internet is down again.


but once I rang the 0800 number they told me they already knew there was an outage in my area.


so we'll just sit tight.

It’s gone down again @ 16:43


In total, downtime arising from this incident (and the two previous incidents earlier that day from 12:42 onwards) amounted to 9 hours 1 minute & 50 seconds (thanks to SamKnows WhiteBox for the stats) & normal service resumed at 06:25 on Sunday morning. A polite complaint was rewarded with £10 credit against next month’s bill.