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Dods
Newbie

No internet

Please help, new setup.  Internet light won’t light up on hub2.  Have followed technical help but is not sorting it?

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schnapps Legend 5
Legend 5

Re: No internet

Hi @Dods 

 

is today the 1st of April you live switch on broadband date or your NowTV Hub router was previously working and you lost the internet since today ?

 

If you live activation date is planned for today, then your broadband could go live anytime up until Midnight tonight.

 

Should you have lost the internet from a previously working Hub Router, then double check the wiring between the telephone socket and Router and perhaps try a factory reset on the router by holding the reset button on the back of the Router for about 10 secs.

 

Otherwise give the NowTV Broadband Team a call, where you will find their telephone number under My Account > Orders & Appointments (click the drop down arrow to reveal the telephone number).

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