20-07-2022 19:33
This is great, is anyone doing anything about it?! 5 DAYS. The solution given by helpline is to TAKE A DAY OFF WORK so engineer can tell me that everything is okay on my side. I'm an IT guy myself, it was working for over a year but they say check the cables. I did obviously and restarted and reconfigured. It is not an issue on my side. When will NOW TV do anything about it?! I'm in Reading by the way.
20-07-2022 19:35
We can't really help here, this is a customer based community. If NOW have identified an issue which requires an engineer visit then you can but wait for that and keep in touch with them directly.
20-07-2022 19:39
@Anonymous User
As mentioned by @redchiz1 you need to contact NOW directly as this is a customer forum and only other customers like you and me will post.
20-07-2022 19:49
How do you contact NOW directly ? I can't see a number anywhere nor a chat facility. According to their online check my broadband is working fine but it isn't - it keeps going on and off
20-07-2022 19:52
20-07-2022 19:57
Yes I did called them. I'm not taking day off for engineer to come, I can't okay. This is so useless. Surely must be infrastructure issue
20-07-2022 20:42
@Anonymous User
We are simply customers on this thread.
It’ll be an issue with OpenReach, doesn’t help that NOW are fully reliant on them for maintaining the network.
20-07-2022 21:21
I know guys, sorry for ranting. Than you for reaching out 🙂
20-07-2022 21:29
If it as network issue outside your home then Openreach may not need to attend, but ISPs generally ask you to be available in the event that they do need to check anything at your end.