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Sanat
Mentor

No internet connection

Yesterday night and again today no internet connection ..

Area :- Cardiff.

Any one else facing same issue. ?

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Sanat 

 

No problems here using NOW Broadband, where i am about 10 miles from Cardiff.

 

It might be an isolated case or an issue from your local cabinet or exchange.

 

If you have checked the wiring connection between the NOW Router and BT master socket and tried pressing in the reset button on the back of the NOW Router for around 15 seconds then get in touch with the NOW Broadband Team.

 

Use the communication methods from this link page below to contact them.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

gavs82008
Legend 5
Legend 5

@Sanat 

Give the broadband team a call to see what the situation is, you might get an automated message if its widespread. 

 

Number found in my signature below. 

FYI that I do not work for NOW, just a NOW customer trying to help
Sanat
Mentor

Thanks all for your valuable suggestion.

 

update :-  connectivity has been restore after 1 hour.