15-07-2020 20:04
I was watchin Netflix yesterday Mornin then the internet jst stopped workin my router had 2 green lights and the internet light was orange I rang Nowtv customer service and explain what happened they told me to do the usual checks a said done 4 times (I actually counted aswel) they said that ok I see its not your side were the fault is it’s else were we will book and engineer will take 3-5 working days that’s to long to wait especially when my kids go crazy coz they can’t watch youtube, I’ve had my router off since and switched it back on about an hour ago hoping it will work (massive fail) so still have no internet anyone else waited this long?
Solved! Go to Solution.
16-07-2020 8:09
We’ve had no internet for three days now. Our businesses depend on it, it’s terrible!
16-07-2020 10:22
When I contacted them the first time I was told they had a similar problem with another customer and was sorted more or less straight away yet 3 days later am still sittin with no internet, yet if your late with a payment they sharp cut it off
04-03-2022 14:05
Is there a telephone contact number to speak to human being???
04-03-2022 20:53 - edited 04-03-2022 20:55
@Anonymous User 0800 759 1213. Open from 8:00am tomorrow.
16-07-2020 19:01
My WiFi hasn’t been working for social media
snapchat
and many more it’s hard because my family doesn’t know how to contact nowtv to sort it out
16-07-2020 19:26
Hi @Anonymous User
Have you gone into My Account whilst logged in on here and tried changing your Broadband Buddy Settings ?
Where the default setting is based on PG 13 and may block these websites.
If that doesn't work and your are losing wifi performance or wifi drop outs on your NowTV Hub 2 Router, then maybe try these settings below.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
In my setup 2.4GHz wifi works better for me in my Home environment than 5GHz, where i have set all my devices for 2.4GHz.
Also a few users have reported random wifi drop outs on their phones using the NowTV Hub 2 Router.
Where you could try accessing the Hub 2 Router webpage settings (following steps 1 & 2 above and instead of selecting the Maintenance Tab, select the Advanced Tab), then select the LAN IP Setup tab below it, then disable the IPV 6 on Lan side by unticking the box and clicking the green Apply Button towards the bottom of the screen.
The disable of the IPV6 over Lan seemed to help people who have reported wifi random dropouts on their phone and other devices using the NowTV Hub 2.
Apart from that phone the NowTV Broadband Team for further assistance & help.
27-07-2020 2:13
29-07-2020 11:34
How to phone customer services though? I cannot find a number anywhere and livechat doesnt work either.
13-07-2021 21:52
Hii had this issue ( BB and phone line dropping out)
I disabled IPV 6, and seems to have fixed it.
Thank you @schnapps