Appently this also means you can't log onto your router plus I have a DNS issue where I often have to reload pages ( this since I joined in December ) but they can't look at it because of the outage.
Problem is I'm on the internet now but that doesn't count as their technical help seems to be an agent reading a prepared script. One thing further I was told if I had problems overnight to ring them, no answer when I pointed out they were only available between 8am and 11 pm. Certainly not renewing and will be looking at ceasing early due to bad service and lack of technical help.
Retired Worldwide internet and router engineer for Motorola.