No dial tone on landline

[Anonymous User]

Hi there,

I have brought Now Broadband and phone which was supposed to go live on 11 September. The internet was set up eventually a few days later but the phone however still does not receive a dialtone so I am unable to make or receive calls. My phone line worked perfectly before I switched and was wondering if I need an engineer. Can you help?

Rosemary

[schnapps · Accepted solution]

Hi @Anonymous User

Your best option would to contact either live chat or drop them a message about your phone line.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Or alternatively give the nowtv broadband team a call if you have access to a mobile phone.

You will find the nowtv broadband team helpline telephone number by selecting My Account on here and from the drop down menu select Orders & Appointments and under Broadband and Telephone Activation Live Date, click on the drop down arrow to reveal the telephone number to call.

[Anonymous User]

No live chat option

i have no dial tone but when I try to call the number it rings but my phone doesn’t I no it’s not my phone as it’s all working 

[Jayach]

@Anonymous User 

Since this thread was started, you can now call Now, and other options are available.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1