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Tdub
Advocate

No dial tone on landline

My landline has been without a dial tone for the last 2 weeks. I have tried a new phone, I have checked the set up. My internet/broadband works fine. The land line has worked fine until 2 weeks ago. Please can someone advise me what I need to do now

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Tdub 

What happens when you check the line?
https://help.nowtv.com/article/fix-problems-with-my-phone

Otherwise call the team using your mobile with the number from link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Tdub
Advocate
The line test comes back fine.Thank for the phone number, that is what I
couldn't find on the website it kept taking me in circles
gavs82008
Legend 5
Legend 5

@Tdub 

No problem bud, it is very well hidden indeed. Wished that all broadband customers had direct access to the number within their account. 

Something that should be available when all checks are done and assistance is still needed. 

FYI that I do not work for NOW, just a NOW customer trying to help