26-07-2019 14:42
Hello,
Broadband is working well but our phone line has gone down. All fine since installation at the beginning of January. There is no dial tone. Have tried a second phone and removed the front cover of the master socket and plugged the phone direct into the test/service socket, still no dial tone. This has happened before (about 2 weeks ago) but appeared to correct itself after a day or so. This time it’s been down for about a week. Technical checks indicate no fault – any ideas please?
Have been waiting over 2 hours to open a live chat but no response, hence this post.
Thanks
Pete
26-07-2019 23:29
Hi @Anonymous User
As you are a broadband customer, there is a number you can call - free from your landline, unless the problem you have means you can’t dial out, and will have to use a mobile.
Look under My Account, Broadband & Calls, or maybe Orders & Appointments, to see what number you should use.