No dial tone on landline

[Anonymous User]

Hello,

Broadband is working well but our phone line has gone down. All fine since installation at the beginning of January. There is no dial tone. Have tried a second phone and removed the front cover of the master socket and plugged the phone direct into the test/service socket, still no dial tone. This has happened before (about 2 weeks ago) but appeared to correct itself after a day or so. This time it’s been down for about a week. Technical checks indicate no fault – any ideas please?

Have been waiting over 2 hours to open a live chat but no response, hence this post.

Thanks

Pete

[RoyB]

 Hi @Anonymous User 

As you are a broadband customer, there is a number you can call - free from your landline, unless the problem you have means you can’t dial out, and will have to use a mobile.

Look under My Account, Broadband & Calls, or maybe Orders & Appointments, to see what number you should use.