No broadband no service in KT12

[Rno]

Lost all broadband 30 minutes ago. No help, no technical support. 
Check identify an error but offer no solution.
This happens every month.

[gavs82008]

@Rno 

You say no technical support, it won’t be by staff on this forum. Have you tried to call the broadband team?

See this thread.

https://community.nowtv.com/t5/Setup-Performance/NOW-Broadband-down-Tamworth-area/m-p/595329#M15940

[gavs82008]

@Rno 

Have you done a line check and also a factory reset to the router? Both which are demonstrated in the below link.

https://help.nowtv.com/article/improve-broadband-speed

[Rno]

Yes done all that.
It turns out it is a problem at their end.
The support lines were closed when this took place (00:30}.
https://downdetector.co.uk/status/now-tv/

[gavs82008]

@Rno 

The call centre only operates between 8am and 8pm. 

[Rno]

Thanks, yes, that is a major drawback of their service levels.

[Rno]

It is back.