17-01-2023 7:09
You say no technical support, it won’t be by staff on this forum. Have you tried to call the broadband team?
See this thread.
https://community.nowtv.com/t5/Setup-Performance/NOW-Broadband-down-Tamworth-area/m-p/595329#M15940
17-01-2023 7:10
Have you done a line check and also a factory reset to the router? Both which are demonstrated in the below link.
https://help.nowtv.com/article/improve-broadband-speed
17-01-2023 9:27
Yes done all that.
It turns out it is a problem at their end.
The support lines were closed when this took place (00:30}.
https://downdetector.co.uk/status/now-tv/
17-01-2023 9:31
The call centre only operates between 8am and 8pm.
17-01-2023 9:36
Thanks, yes, that is a major drawback of their service levels.