My broadband is supposed to go live yesterday. But as the activation date passed, it still didn't work. When I took technical checks, there showed different messages each time I tried:
1) You're waiting for an order or booking; or,
2) We can't detect your Hub; or,
3) Sorry, we can't fix your issue online, Call us on 0800 759 1177
I call the custmor service, but was told to wait for 72 hours to get it checked by an engineer.
I'm wondering if it would take such a long time to fix this problem? It has already took at least 10 days for delivery and other preparations. And I now can't even open the Orders & appointments page. It just disappears. It's really excruciating to study and work without internet connection.
Could anyone help to speed up the process?
Many thanks.
Jeremy
