No acactivation

[Cath]

I phoned Now TV And Broadband on the 8th November I was meant to have an engineer out on 22nd for activation . That was cancelled by Now . Then weekly i had delay after delay texts with many excuses after many phone calls and chat room chats i cancelled 24th December realising this isnt happening i wanted this by Christmas.   They are now saying I'm not entitled to compensation 

[gavs82008]

@Cath 

Well they are talking nonsense, see this link. If I were you keep calling until your happy with a resolution.

https://help.nowtv.com/article/auto-compensation

[Jayach]

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@gavs82008 wrote:

@Cath 

Well they are talking nonsense, see this link. If I were you keep calling until your happy with a resolution.

https://help.nowtv.com/article/auto-compensation

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I'm not entirely sure they are. If the service is cancelled before activation takes place, then the compensation is no longer due. (That is as I understand it, but it does seem unfair)

[gavs82008]

@Jayach 

If that’s the case then that’s really unfair ☹️

[Jayach]

Actually I may be wrong if it is true what is stated here:

Broadband Compensation Scheme Explained | Cable.co.uk

"You can be compensated for up to 60 days for total loss of service or delayed activation – if you wanted to wait that long – but you are free to terminate your contract and switch to a new provider after 30 days without service.

If you experience a delay in activation of your service and choose to cancel the service completely before it is activated, you will be paid compensation up to the date that you cancel."