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jfidh423
Advocate

No Phone Socket in Property

My broadband was supposed to go live on 11th, and the engineer has finished the visit. However we didn't find a phone socket in my property, so I was told by the engineer that the installation could not be done. So I wonder is there anyway to set up the broadband without a phone socket or is there anything i can do about the situation? I only need the internet so both TV and phone do not matter to me.

I am quite worried because the monthly charge has already applied but I still don't have my internet working.

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gavs82008
Legend 5
Legend 5

Re: No Phone Socket in Property

@jfidh423 

The best option is to call the broadband team and explain the situation. 

 

My gut is another visit by OpenReach will be required to install the socket. 

 

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

 

NOW Broadband customers can get in touch anytime between 8am–8pm.

Call us 0330 041 2480

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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