No Internet

[Freya28]

There is no Internet this morning. The second light (Internet) shown on the broad is amber while other two (power , wireless) are green. All the plugs are plugged in the right place and the Internet was great before. Don’t know why it suddenly went wrong and couldn’t use the Internet today. Could you please help me solve this problem, thanks so much!

[gavs82008]

@Freya28 

Have you done the standard troubleshooting steps in the below link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Call the broadband team using the number from the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Freya28]

Yes! I have tried these two methods, but the problem still exists. The online test said I should call them, so I called. They asked me to send them photo, I sent. But no one solved the problem and the call still kept tell me to send the photo, no human help or response at all.

[gavs82008]

@Freya28 

The support team shouldn’t be asking for a “photo”.

Keep calling and insisting for an update. To keep things simple, you’ll never get one on the forum.