05-12-2022 2:58
My broadband connection went off about an hour ago and the orange light came on my router iv tried the troubleshooting tips but nothings working it changed back to green before but was still saying no Internet connection when logging onto WiFi so I restarted hub again and now it's back to orange again
05-12-2022 7:09
Use this link to check the status of your line.
https://help.nowtv.com/article/improve-broadband-speed
Also in the link use the steps to do a factory reset to the router.
If that all fails call the broadband team after 8am this morning to get it sorted.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
01-08-2023 23:47
Il ring up if its still not on tomoro
02-08-2023 9:03
Are you in Newcastle? There has been a big outage there.
02-08-2023 10:03
Yes im ne15 area it is still off, spoke to someone about an hour ago they said i need a engineer out but will be tomorow now 🙄 soo looks like another day with no wifi and a day of moaning from the kids 🤣
02-08-2023 10:18
If it is any consolation.
https://help.nowtv.com/article/auto-compensation
01-08-2023 23:43
Yeah mines back to orange been like this since 6 oclock tried everything 🙄🤣