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NickB1
Advocate

No Internet access in West Hallam

So I have no internet since last night, hub has 2 green lights on - middle light not on.

Keeps asking me to sign in then go thru checks on cables (which I have done) then restarts the hub - no change, no internet.

Is there a problem in the area (West Hallam, near Ilkeston, Derbyshire)???

What next??

Already spent 25 on hold for customer service team.

Advice/ help appreciated.

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@NickB1 

You won't get any form of staff giving updates on here in relation to broadband. It has never happened in my time of using the forum.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@NickB1 

https://downdetector.co.uk/status/bt-british-telecom/

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.