Hey i have broadband and calls but never used a phone on the line. I purchased a simple telephone, plugged it in and there is no dial tone. When i call the landline number it rings so i know its live. I sure this is a wiring issue but obviously i never checked the phone at the time the engineer done the box on the wall. now over a year later i wish to use a phone lol
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.