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webtech
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No Broadband or Phone service for 18 hours & no updates or information on the nature of the fault

Hi subject line covers it pretty well.

Apparently there is a fault that Openreach are looking into, but Openreach have done nothing with this for 18 hours as far as I can tell.

I literally have no information other than that the service is not there...

I would like to know that something is progressing, that something is happening.

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gavs82008
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Legend 5

Re: No Broadband or Phone service for 18 hours & no updates or information on the nature of the

@webtech 

You are best to give the broadband team a call, as this is a customer to customer forum you generally won't get any reply from NOW.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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