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Gems022
Advocate

New to NOW (yesterday). I have the NOW router but it’s connected to my old (previous provider) box

My new NOW router is connected through my previous provider’s tv box.  This is really confusing.  My wifi is showing as NOW but my TV is same as before.  I also hate the ugly box and wanted rid of it. 

1 Reply
Anonymous User
Not applicable

Your Now router should be connected to your master telephone socket.

Who was your old provider, and did you connect the Now router to their "box"? A better description of this "box" would also help.